Campbelltown City Council is committed to providing services to the community in the most cost effective manner possible, while at the same time constructing and properly maintaining vital infrastructure for the benefit of existing and future generations.
Council annually monitors its performance in key areas of:
- Community Satisfaction;
- Financial and Asset Management;
- Quality of Life;
- Community and Social Wellbeing;
- Environment and Health and
- Quality Service Delivery.
Information provided by the community, Government Agencies and other sources allows the Council to assess trends in its own performance, and to compare itself with the average results for similar Councils in the Region and around South Australia.
Council has introduced a biennial survey to gauge the community's satisfaction with how it conducts its programs, projects and services. The 2015 survey was conducted through a survey of Council's Online Community Panel. Taking into account the validity of the feedback from the Panel can sometimes be challenged, it was decided to also conduct the Community Satisfaction Survey 2015 with a randomly selected, demographically representative group from the local Community. This enabled an assessment to be made of the validity of the feedback from the Panel. The results of the Community Satisfaction Survey 2015 and Panel Validation Assessment can be viewed by clicking on the following:
The Local Government Association also provides performance information in a visually appealing data set. It should be noted that direct comparisons between sets of Council results should be treated cautiously and are not recommended. Click on the link below for information on the Council's performance.
Efficiency and Economy Review
Council has recently conducted a review of its efficiency and economy against a range of other metropolitan Councils. The results are available via the link below.